Terms and Conditions

  1. Returns and Refunds:

 We operate on a no-return and no-refund policy, except in cases where the received product is damaged or defective upon delivery. Please make sure to double-check your selections before completing your purchase.

  1. Privacy and Data Handling:

 Your privacy matters to us. Rest assured, we do not share customer data with any third parties except our trusted shipping partners, who need this information to deliver your orders promptly.

  1. Exchange Policy:
  • All our products are properly checked before dispatch and we do preserve images to ensure the highest level of quality services for dispatched articles.
  • Exchange requests shall only be entertained within 24 hours from receipt of parcel.
  • To initiate an article exchange, kindly notify our customer service department via email at support@cintali.com, providing comprehensive details and accompanying pictures of the product.
  • Exchange shall only be allowed if the article is not used, all tags are intact, and packing is in its original condition. No wear and tear shall be eligible for return.
  • Customers are required to initiate order exchanges exclusively through Leopards Courier Services, accompanied by a completed exchange form.
  • The associated return shipment costs are the responsibility of the customer.
  • Please note that Articles purchased on sale or discount are not eligible for exchange
  1. Shipping and Handling for Exchanges:

 Customer will be responsible for the shipping costs associated with exchanges, unless the exchange is due to our error or a defective product.

  1. Product Availability:

 Exchange requests are subject to product availability. We'll do our best to accommodate your request, but we cannot guarantee the availability of the desired item for exchange.

  1. Order Cancellation:

 We reserve the right to cancel any orders that appear fraudulent or were placed with malicious intent.

  1. Intellectual Property:

 All content on our website, including images, designs, logos, and text, is our intellectual property. Please refrain from unauthorized use of this content.

  1. Governing Law:

 We hope these terms and conditions provide clarity and reassurance. If you have any questions or need assistance, please don't hesitate to contact us at support@cintali.com.

Please note that these terms and conditions may change over time. We recommend checking back periodically for updates or revisions.

Thank you for being a part of the Cintali Fashion community!