FAQs
Orders and Shipping
How can I track my order?
You can track your order through a link that will be shared via email when you place an order. Additionally, you can reach us for inquiries through WhatsApp or by calling us at +92-3068284747.
What are the shipping options?
We offer standard shipping options nationwide. Shipping costs and delivery times vary based on the selected options and your location.
Do you ship internationally?
Yes, we offer international shipping to several countries. Shipping rates and delivery times may vary based on the destination.
How can I change or cancel/edit my order?
Please contact our customer service team through WhatsApp or call at +92-3068284747 immediately to request changes or cancellations to your order before it is shipped out.
Returns and Exchanges
What is your refund/return policy?
We do not have a refund policy.
What is your exchange policy?
• All our products are properly checked before dispatch and we do preserve images to ensure the highest level of quality services for dispatched articles.
• Exchange requests shall only be entertained within 24 hours from receipt of parcel.
• To initiate an article exchange, kindly notify our customer service department via email at support@cintali.com, providing comprehensive details and accompanying pictures of the product.
• Exchange shall only be allowed if the article is not used, all tags are intact, and packing is in its original condition. No wear and tear shall be eligible for return.
• Customers are required to initiate order exchanges exclusively through Leopards Courier Services, accompanied by a completed exchange form.
• The associated return shipment costs are the responsibility of the customer.
• Please note that Articles purchased on sale or discount are not eligible for exchange.
Products and Sizing
How do I know what size to choose?
Please refer to our size guide available on each product page for accurate sizing information.
Do you restock items that are sold out?
We periodically restock popular items based on demand.
Payments
What payment methods do you accept?
Currently, we have COD (Cash on Delivery), and web payment gateway will be live soon.
General Inquiries
How can I contact customer service?
You can contact our customer service team via email at support@cintali.com or through WhatsApp or call at +92-3068284747.
Can I apply discounts or promo codes to my order?
Yes, you can apply valid discounts or promo codes during checkout on our website.
Do you support any charitable causes?
Yes, with every article you acquire, a donation of Rs.47 is contributed to marginalized communities in Pakistan. Your compassionate choices are making a meaningful impact and we truly appreciate your commitment to positive change.